Support Desk
Contact the VapoCept Support Desk
Authorized domestic customer service, order inquiries, shipping verification, and return authorization.
Customer Support Phone
Toll-free customer assistance for order tracking and inquiries:
+1 (855) 889-3137
Monday – Friday: 9:00 AM – 7:00 PM ESTEmail Support Desk
For refund authorizations (RMA requests) and general questions:
Average response time: 24–48 business hoursWarehouse Return Address
Authorized facility for physical bottle returns under the 60-day refund policy:
VapoCept Reference & Distribution Desk
19655 E 35th Dr, Suite 100, Aurora, CO 80011
How to Submit an RMA Return Request
To ensure your physical return is processed without delays at our Colorado distribution center, please follow these guidelines:
- Send an email to
contact@customercs.combefore shipping your parcel. Use the subject line "Refund Request - [Your Order ID]". - Include the full name and email address used during original checkout.
- Our desk will reply with an RMA number to include inside your return package along with your original packing slip.
- Package all bottles (whether empty, partially full, or unopened) securely to avoid transit breakage.
- Obtain a tracking number from USPS or UPS so you can monitor depot arrival.