Guarantee Walkthrough

VapoCept 60-Day Refund Policy: All Steps Decoded

A transparent, step-by-step breakdown of how the 100% money-back guarantee operates, how deadlines are calculated, and how refunds are issued.

Policy Summary

  • Duration: 60 calendar days from the date of purchase.
  • Condition: You may return empty, opened, or full bottles.
  • Postage: Return shipping is covered by the customer and is non-refundable.
  • Restocking Fee: $0.00 (Zero restocking fees).
  • Depot Address: 19655 E 35th Dr, Suite 100, Aurora, CO 80011

Step 1: Verify Your 60-Day Calendar Window

The 60-day refund window begins on the exact date your online order was successfully submitted, not on the delivery date. To confirm eligibility, locate your original email order receipt and calculate 60 calendar days forward. Requests initiated after day 60 are ineligible for automatic refund processing.

Step 2: Obtain Return Authorization via Email

Before dispatching your package to our warehouse, send an email to contact@customercs.com. Use the subject line "Refund Request" and provide your Order Confirmation Number, full legal name, and phone number. Our customer service representatives will reply within 24 to 48 hours with an RMA tracking code to ensure your package is credited upon receipt.

Step 3: Pack and Return All Bottles

The manufacturer requires every bottle ordered to be physically returned to the warehouse. For example, if you ordered the 6-bottle bundle, you must return all 6 bottles—even if 3 are completely empty and 3 are unopened. Enclose your packing slip or a note displaying your RMA code inside the box.

Step 4: Ship with Carrier Tracking

Ship the parcel to:

VapoCept Reference & Distribution Desk
19655 E 35th Dr, Suite 100, Aurora, CO 80011

Return postage is paid by the customer. We strongly advise using USPS Priority Mail or UPS with tracking so you have verifiable proof of delivery to our dock.

Step 5: Refund Disbursement to Original Payment Card

Once your package is inspected and scanned by our intake staff, your refund is processed within 5 to 10 business days. The refund will be credited directly to the credit card, debit card, or PayPal account used for the original transaction. There are zero hidden handling or restocking fees.